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Frequently Asked Questions

Any questions? Maybe you’ll find the answers here. Click on a question to see the answer.

What is your age policy? Can I attend the show?

YOUR AGE ALL AGES 16+ 18+ 21+
0-10 YES - with parent YES - with parent NO NO
11-15 YES YES - with parent NO NO
16-17 YES YES NO NO
18-20 YES YES YES NO
21+ YES YES YES YES

Why can’t I find an event on the website?

  • Events listed on the website are confirmed, announced, and have an on-sale date.
  • Some events are private, and therefore not available to the public.
  • When in doubt, check the artist’s website or contact us.

How do I buy tickets?

Tickets are available for purchase on the Calendar page and www.axs.com.

To purchase via phone call AXS at 1-888-929-7849

Box office hours:

  • Event nights one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings.
  • Saturdays 10a-2p.

I am disabled, or have an injury - how do I purchase Accessible Seating?

  • There is no need to purchase a designated accessible ticket.
  • Please contact us prior to the day of the event. We have a designated ADA area in the venue, and options to accommodate different situations.

How do I subscribe/unsubscribe to a concert calendar for events in my area?

Subscribe

  • Click here to subscribe to receive email alerts for Presales, Cool Stuff, and Info on Events in your area.

Unsubscribe

  • You may unsubscribe from this service at any time by editing your profile here, or clicking the unsubscribe link at the bottom of the concert calendar you receive.

I am looking for employment information, where can I find it?

The Gothic Theatre only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.
 

How can I meet the band?

  • Only official artist representatives can grant backstage access to meet the band.
  • If a meet and greet opportunity is available for purchase, this option will be noted as such on the event’s purchase page.

How do I get directions to the show?

Please visit our venue information page for detailed directions and a map.

I can’t find my confirmation email/tickets?! / I haven’t received my tickets in the mail?!

  • Search your email history for "AXS".
    • If you purchased the e-ticket option, your tickets will be attached to an email from AXS.
    • All information you need - including tickets and door/show times can be found in this email.
  • Still can't find the tickets? Contact us.

Can you scan my e-ticket off of my phone, or do I need to print it out?

  • We can scan off your phone. Save the paper!

Do you allow service animals in the venue?

  • We allow service animals as long as the appropriate paperwork and verification are available for our review.

What happens if my event is cancelled or postponed?

CANCELLATION

  • Online purchases will be automatically refunded. Please allow 3 business days for the refund to hit your account.
  • If you did not get your tickets online, refunds are available at point of purchase.

POSTPONED

  • Your tickets will be valid for the rescheduled date
  • If you are unable to attend the rescheduled date, contact AXS.

Where can I find a seating chart?

  • Unless explicitly listed as otherwise, The venue is general admission/standing room only. There is a very limited amount of first-come, first-served seating in the balcony.

What time does the Box Office open?

Box office hours:

  • Event nights one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings.
  • Saturdays 10am-2pm.

What time can I pick up my will call tickets?

  • Will call tickets are available for pickup one hour before doors on the night of your event only.

Can I buy tickets to future shows at the box office?

Yes.

  • Event nights one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings.
  • Saturdays 10am-2pm.
  • Tickets for events at the Ogden, Gothic and Bluebird Theaters can be purchased at all three venues.

What's does the venue accept as a "valid ID"?

  • A current, government issued ID (e.g. driver's license, passport, military ID)
  • A copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership) 

I bought a ticket from a third-party seller. How do I know if it’s valid?

  • The only authorized third party seller we work with is StubHub. Tickets purchased via StubHub will scan at the door (mobile or paper).
  • We cannot verify the authenticity of any other third-party vendors.
  • With any concerns/changes, always contact your original point of purchase.

Where can I park?

  • Street Parking is available.

Do you have a coat check?

  • We do have a coat check on certain shows. Please contact us to confirm availability.

Didn’t find the answer you were looking for? Just ask us here.

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