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Frequently Asked Questions / Policies

Any questions? Maybe you’ll find the answers here. Click on a question to see the answer.

What is your age policy? Can I attend the show?

  SHOW IS ALL AGES SHOW IS 16+ 18+ 21+

YOUR AGE

0-10

YES - with parent/legal guardian YES - with parent/legal guardian NO NO
11-15 YES YES - with ticketed adult NO NO
16-17 YES YES NO NO
18-20 YES YES YES NO
21+ YES YES YES YES

Why can’t I find an event on the website?

  • Events listed on the website are confirmed, announced, and have an on-sale date.
  • Some events are private, and therefore not available to the public.
  • When in doubt, check the artist’s website or contact us.

How do I buy tickets?

Tickets are available for purchase on the Calendar page and www.axs.com.

To purchase via phone call AXS at 1-888-929-7849

Box office hours:

  • Event nights one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings.

I am disabled, or have an injury - do I need to purchase Accessible Seating?

  • There is no need to purchase a designated accessible seating ticket.
  • When you arrive to the venue on the day of the show, please notify anyone with event security and they will happily bring you a chair and take you to our ADA section.

How do I subscribe/unsubscribe to a concert calendar for events in my area?

Subscribe

  • Click here to subscribe to receive email alerts for Presales, Cool Stuff, and Info on Events in your area.

Unsubscribe

  • You may unsubscribe from this service at any time by editing your profile here, or clicking the unsubscribe link at the bottom of the concert calendar you receive.

I am looking for employment information, where can I find it?

The Gothic Theatre only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.
 

How can I meet the band?

  • Only official artist representatives can grant backstage access to meet the band.
  • If a meet and greet opportunity is available for purchase, this option will be noted as such on the event’s purchase page.

How do I get directions to the show?

Please visit our venue information page for detailed directions and a map.

I can’t find my confirmation email/tickets?! / I haven’t received my tickets in the mail?!

  • Search your email history for "AXS".
    • If you purchased the e-ticket option, your tickets will be attached to an email from AXS.
    • All information you need - including tickets and door/show times can be found in this email.
  • Still can't find the tickets? Contact us.

Can you scan my e-ticket off of my phone, or do I need to print it out?

  • We can scan off your phone. Save the paper!

Do you allow service animals in the venue?

  • We allow service animals as long as the appropriate paperwork and verification are available for our review.

What happens if my event is cancelled or postponed?

CANCELLATION

  • Online purchases will be automatically refunded. Please allow 3 business days for the refund to hit your account.
  • If you did not get your tickets online, refunds are available at point of purchase.

POSTPONED

  • Your tickets will be valid for the rescheduled date
  • If you are unable to attend the rescheduled date, contact AXS.

Where can I find a seating chart?

  • Unless explicitly listed as otherwise, The venue is general admission/standing room only. There is a very limited amount of first-come, first-served seating in the balcony.

What time does the Box Office open?

Box office hours:

  • Event nights starting one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings.

What time can I pick up my will call tickets?

  • Will call tickets are available for pickup starting one hour before doors on the night of your event only.

Can I buy tickets to future shows at the box office?

Yes.

  • Event nights one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings.
  • Saturdays 10am-2pm.
  • Tickets for events at the Ogden, Gothic and Bluebird Theaters can be purchased at all three venues.

What's does the venue accept as a "valid ID"?

  • A current, government issued ID (e.g. driver's license, passport, military ID)
  • A copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership) 

I bought a ticket from a third-party seller. How do I know if it’s valid?

  • The only authorized third party seller we work with is StubHub. Tickets purchased via StubHub will scan at the door (mobile or paper).
  • We cannot verify the authenticity of any other third-party vendors.
  • With any concerns/changes, always contact your original point of purchase.

Where can I park?

  • Street Parking is available.

Do you have a coat check?

  • We do have a coat check on certain shows. Please contact us to confirm availability.

Didn’t find the answer you were looking for? Just ask us here.

Our Policies

  • All shows are 16 & up unless noted otherwise. Those under the age of 16, please refer to the grid below:
  SHOW IS ALL AGES  SHOW IS AGES 16+ 18+ 21+

YOUR AGE

0-10

YES - with parent/legal guardian YES - with parent/legal guardian NO NO
11-15 YES YES - with ticketed adult NO NO
16-17 YES YES NO NO
18-20 YES YES YES NO
21+ YES YES YES YES
  • Tickets purchased at our box offices will only incur a $2.50 Box Office Fee.

  • Camera policies are different for every concert. It is best to contact the theatre on the day of the show to find out what the camera policy will be for that night.
  • No outside food or beverages are allowed into the theatres.
  • No weapons of any kind are allowed into the venue.
  • Bluebird Theater uses walk-through metal detectors for all events. Guests should allow extra time for entry in the venue.
    • To speed the security screening process please remove keys, cell phones, cameras and any other large metal objects from your pockets.  (Coins and wallets can be left in pockets.)
    • Large backpacks, suitcases, beach bags and equipment bags are prohibited.
    • Alternative accommodations for screening will be provided to those who need it
    • Guests who refuse screening will be denied entry
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