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Frequently Asked Questions

Any questions? Maybe you’ll find the answers here. Click on a question to see the answer.

Why can’t I find an event on the website?

Below are a few reasons or suggestions to help you with your search.

  • No performances are currently scheduled for The Gothic Theatre, date, or artist you may have selected.
  • The Gothic Theatre will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
  • Check the proper spelling of the artist, band, or building. All words must be spelled correctly.
  • Check to see you entered the proper Search Type and the corresponding artist, city, zip, or building.
  • Make sure there is spacing between your words (i.e. John Hiatt, not johnhiatt)
  • Try a different search method. Search by city or zip instead of artist name or building name.
  • The event may not be officially promoted by The Gothic Theatre or AEG Live. You may want to try finding the event on the Band’s official website.

How do I buy tickets?

Online - Click the "Buy Tickets" link on the SHOW DETAILS page of the Band you would like to see.

Phone - You may purchase tickets by calling AXS 1-888-9-AXS-TIX (1-888-929-7849)

Call Center is open 7 days a week from 7:00am-9:00pm MT.

Box Office - The box office opens 1 hour prior to doors of any show.

Gothic Theatre tickets can also be purchased at the Bluebird Theater box office on event nights and at the Ogden Theatre box office on event nights and on Saturdays from 10am – 2pm.. We accept Visa, MasterCard, American Express and Discover.

How do I purchase accessible seating?

For accessible seating at The Gothic Theatre please arrive to the event 15 minutes prior to the scheduled time of opening doors. If you are unable to arrive at that time or have specific seating requirements contact the box office at (303) 789-9206 prior to the event.

What time zone is used for the show time and on sale time?

All dates and times are local.

How do I subscribe/unsubscribe to a concert calendar for events in my area?

Subscribe
Click here to subscribe to receive email alerts for Presales, Cool Stuff, and Info on Events in your area.

Unsubscribe
You may unsubscribe from this service at any time by editing your profile here, or clicking the unsubscribe link at the bottom of the concert calendar you receive.
 

I am looking for employment information, where can I find it?

The Gothic Theatre only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.
 

How can I meet the band?

Only the artist record company, artist management, or artist fan club grant backstage access or meet n’ greet opportunities. The Gothic Theatre does not handle artist access.

How do I get directions to the show?

Please visit our venue information page for detailed directions and a map.

The show is this week and my tickets haven’t arrived, they’ve been lost, or they’ve been damaged. What can I do?

Please call AXS, not the Gothic Theatre, if you any of these issues within 3 days prior to the event. They have information to track your order and will recommend a solution. You can find directions on how to reach customer service at AXS here.

For tickets purchased through artist fan clubs or other organizations, you should contact that organization directly for information.
 

What happens if my event is cancelled or postponed?

All refunds are available at your point of purchase. If you purchased your tickets though AXS, please contact them to receive a refund or exchange for a postponed or cancelled event. Instructions for AXS regarding postponed and cancelled events are here.

Didn’t find the answer you were looking for? Just ask us here.

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